There seem to be more and more concerns regarding buying goods from WISH in South Africa. The most common question is, “Is WISH safe to buy from?” Our opinion says YES, but there are many factors to take into account with our answer.
The most important thing to remember before we get into all the negative aspects is that WISH is a legitimate company and they are NOT scared to refund clients, provided they have a valid claim. If their terms and conditions / refund policy is followed, you will receive a refund in the event that your online order does not arrive, is damaged, incorrect etc.
Orders Not Arriving
I have ordered various items from WISH; many of my online orders have arrived, and many have not. I have received refunds for most of the orders that have not arrived; the times where refunds were denied were a result of me not following the terms stipulated on their website. When an order does NOT arrive, you have to request a refund, credit or replacement within 30 days of the expected delivery date. If you do not, they WILL reject your claim and you will lose out.
Issues with Received Orders
The same applies to defective, damaged, incorrect etc. orders. So long as you contact WISH within 30 days of you receiving the order, you will receive a refund, replacement or a credit (which ever you choose).
To open an enquiry with WISH, you need to navigate to your “Order History” page. Under each item, there is an option that says “Contact Support”. Once you click on this option, you will be prompted to answer questions relating to your order. After a series of questions, you should get your desired resolution. Find out more about requesting a refund from WISH here.
My WISH Review
I can honestly say that I am a fan of WISH. I have made and received many great purchases from them. Of late, I am finding that I am not getting notification slips from the post office to come and collect my orders. I do not blame WISH for this – I am convinced that this is an issue with the South African Postal Service. I am currently holding back on orders until I receive at least some of what I have ordered recently. I believe that there was a postal strike, which may explain the delay in my orders being delivered.
Advantages of buying from WISH
- Wide variety of goods to choose from
- User-friendly website and apps
- Secure online payments
- Good client support
Disadvantages of buying from WISH
- Long delivery lead times (3 to 4 months)
- Unreliable postal system
- Clothing and shoes are too small. Even their large sizes are small…
- Import duties are applied when you collect your order at the Post Office (this is determined by the value of your order)
- Delivery costs are often more expensive than the item that you are buying
- Even if you place one order of multiple goods, they still get issued separately and you have to pay import duties on each item
Questions and Answers
Just remember that AskBru is not in any way affiliated to WISH. We cannot handle enquires on your behalf– we are simply answering questions based on our experience.
Here are a few questions asked about a previous article that we wrote about buying from WISH in South Africa:
Once the package lands in South Africa, it has to go through the following steps:
- Main postal hub
- Distribution hub
- Local post office
Once the local post office has received the package, they then send a collection slip to you.
Give it chance, but also keep an eye on the expected delivery date to request a refund within 30 days, should it be necessary.
Feel free to make use of the comment section below should you have any more questions and we will do our best to answer. Once again, please remember that AskBru is not WISH nor do we have any affiliation to them. We can only assist you with general answers based on our experience and logic.